What are the essential strengths and capabilities that define the best in IT support leadership? From fostering a positive workplace culture to mastering the latest in technical expertise, learn how service desk managers and third-line engineers are shaping the future of IT support. This insightful article dives deep into the qualities that make these professionals indispensable to their teams and organizations. Join us in exploring the key insights that drive success in the fast-evolving world of IT support.

In an era where social media’s sway on public opinion, privacy, and youth well-being has become a burning issue, the U.S. Senate Judiciary Committee’s latest hearing on Wednesday the 31st of January, 2024, offers a pivotal glimpse into the potential future of digital regulation. This article provides an insightful summary of the discussions, focusing on the balance between innovation and user safety, the complex web of accountability, and the global implications of legislative measures. It’s a must-read for anyone interested in understanding the evolving digital governance landscape and its impact on society.